These Terms of Service ("Terms") form a binding agreement between HQ ("HQ," "we," "us") and you or the organization you represent ("Customer," "you"). By signing up for, accessing, or using HQ's creative-operations platform at use-hq.com (the "Service"), you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.
HQ is a multi-tenant software-as-a-service (SaaS) platform for creative operations teams. It lets your team submit creative requests via an intake form, automatically creates project briefs and tasks in your connected project-management and document tools (such as Google Docs, Asana, Linear, Monday.com, and Slack), and provides a workspace for managing templates, brand guidelines, and creative capacity.
2.1 Account. You must create an account to use the Service. You agree to provide accurate information and to keep your login credentials secure. You are responsible for all activity under your account.
2.2 Team workspaces. HQ is organized around team accounts. Each team's data is isolated — we will not show one team's data to another.
2.3 Eligibility. You must be at least 18 years old and legally able to form a binding contract to use the Service.
2.4 Acceptable use. You agree not to: (a) reverse-engineer, decompile, or attempt to extract source code from the Service; (b) use the Service to store or transmit unlawful, harmful, or infringing content; (c) attempt to gain unauthorized access to other customers' data or to our infrastructure; (d) sell, resell, or sublicense access to the Service without our written consent; (e) use the Service in a way that violates any applicable law or regulation.
3.1 Subscription plan. HQ is offered on a subscription basis. The current plan, pricing, and billing cycle are described on our pricing page at use-hq.com/pricing. All prices are in US dollars and exclude applicable taxes unless stated otherwise.
3.2 Payment. Billing is handled by Stripe. By providing a payment method, you authorize us to charge your payment method on the applicable billing cycle. You are responsible for keeping your payment information current.
3.3 Taxes. You are responsible for any taxes, levies, or duties arising from your subscription, other than taxes on HQ's net income. We collect and remit sales tax where required by law.
3.4 Free trials. If we offer a free trial, it begins when you start the trial and ends at the expiration of the stated trial period. At the end of a free trial, your subscription automatically converts to a paid plan unless you cancel before the trial ends.
3.5 Cancellation. You may cancel your subscription at any time from your account's billing settings. Cancellation takes effect at the end of your current billing period. You will retain full access until then.
3.6 Access after cancellation or non-payment. If your subscription is canceled, expires, or payment fails:
3.7 Refunds. All subscription fees are non-refundable except where required by applicable law or as stated in a separate written agreement with us.
3.8 Price changes. We may change subscription pricing on reasonable notice (at least 30 days). Price changes take effect at your next billing renewal after the notice period.
4.1 Connected tools. The Service connects to third-party platforms — including Google Docs, Asana, Linear, Monday.com, Slack, Canva, and Figma — on your behalf, using OAuth (a secure authorization standard that lets you connect without giving us your password). You authorize HQ to access, read, and write to those platforms only as needed to provide the Service and only on your behalf.
4.2 Token storage. OAuth access tokens for your connected tools are stored by Pipedream, Inc. ("Pipedream"), our integration-infrastructure sub-processor. Pipedream stores them encrypted and handles automatic token refresh. By connecting a tool, you authorize Pipedream to hold those credentials on our behalf. See our Privacy Policy for details.
4.3 Third-party terms. Your use of connected platforms is governed by those platforms' own terms of service. We are not responsible for those platforms' actions, availability, or changes to their APIs.
4.4 No liability for third-party failures. If a connected platform is unavailable or changes its API, the corresponding HQ feature may not work. We will make reasonable efforts to restore functionality but do not guarantee the ongoing availability of any third-party integration.
5.1 Your data. You retain all ownership of the content you submit through the Service — intake-form responses, briefs, templates, brand assets, and any other content you upload ("Customer Data"). We do not claim any ownership of Customer Data.
5.2 License to operate. You grant us a limited, non-exclusive, worldwide license to store, process, and display your Customer Data solely to provide and improve the Service for you.
5.3 Our IP. All rights in the Service itself — the software, design, documentation, and HQ brand — belong to us. These Terms do not grant you any rights in our intellectual property other than the limited right to use the Service as described here.
5.4 Feedback. If you give us suggestions or feedback about the Service, we may use them without restriction or compensation.
We treat Customer Data as confidential. We will not share your Customer Data with third parties except as necessary to operate the Service (see our Privacy Policy and sub-processor list) or as required by law.
We maintain industry-standard security practices, including encrypted data storage, strict tenant isolation (every piece of your data is scoped to your account and inaccessible to other customers), and access controls. No system is perfectly secure; we will promptly notify you of any security breach that materially affects your data, as required by applicable law.
8.1 We warrant that the Service will perform materially as described in these Terms and our documentation.
8.2 EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS." WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.
9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.
9.2 OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.
You agree to indemnify and hold harmless HQ and its officers, directors, employees, and agents from any claim, loss, liability, or expense (including reasonable attorney fees) arising out of: (a) your use of the Service in violation of these Terms; (b) your Customer Data infringing a third party's intellectual property; or (c) your violation of applicable law.
11.1 Term. These Terms are effective from your account creation and continue until terminated.
11.2 Termination by you. You may terminate by canceling your subscription and deleting your account.
11.3 Termination by us. We may suspend or terminate your access with written notice if: (a) you materially breach these Terms and do not cure the breach within 30 days of notice; (b) you fail to pay and do not cure within 10 days of notice; (c) continuing to provide the Service creates legal or security risk for us.
11.4 Effect of termination. On termination: (a) your right to access the Service ends; (b) we will retain your data for 30 days (during which you may export it), then delete it.
11.5 Survival. Sections 5 (IP), 8 (disclaimers), 9 (liability), 10 (indemnification), and 12 (governing law) survive termination.
12.1 Governing law. These Terms are governed by the laws of the United States, without regard to conflict-of-law rules.
12.2 Dispute resolution. Before initiating legal proceedings, each party will attempt to resolve disputes in good faith by written notice. If unresolved within 30 days, disputes will be resolved by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, except that either party may seek emergency injunctive relief in any court of competent jurisdiction.
12.3 Class-action waiver. You agree to resolve disputes individually; you may not participate in a class, collective, or representative proceeding.
13.1 Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between us regarding the Service.
13.2 Modifications. We may update these Terms. If a change is material, we will give at least 30 days' notice by email or in-app notice. Your continued use after the notice period constitutes acceptance.
13.3 No waiver. Failure to enforce any provision does not waive our right to enforce it later.
13.4 Severability. If any provision is found unenforceable, the rest of these Terms remain in effect.
13.5 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
13.6 Notices. Legal notices to us should be sent to hello@use-hq.com. Notices to you will be sent to your registered email address.
13.7 Force majeure. Neither party is liable for delays or failures caused by circumstances beyond reasonable control (including internet outages, acts of government, or natural disasters).
Questions? Email us at hello@use-hq.com.